Healthcare IT support services

Disruption is the thing we work hardest to prevent. Our healthcare IT support services follow the structured ARC Journey - a 40-step onboarding methodology - is designed to minimise impact on your clinical workflows and healthcare operations. We plan every step, communicate clearly, and move at a pace that works for your organisation. You'll never be left wondering what's happening next.

Yes. ARC’s healthcare IT support services can operate in a co-managed model that complements in-house IT teams, your IT department, or incumbent providers. We can take on specific pillars - managed print, secure storage, cyber security, IT security, and data security - without displacing existing arrangements. Many of our healthcare clients start with one service and expand over time.

Yes. ARC’s healthcare IT support services support private healthcare settings too - including healthcare practices that need reliable day-to-day IT, secure records handling, patient privacy, and cyber security without the overhead of a large internal team. We’ll tailor scope, onboarding, and support around your operational hours and team setup.

Yes. ARC is a G-Cloud approved supplier, which means NHS and public sector organisations may be able to procure our services through the Digital Marketplace. This can help simplify procurement, support regulatory compliance, and shorten timelines, depending on your organisation’s procurement requirements.

Our security monitoring runs 24/7 - the SOC is always watching for cyber threats and will initiate the agreed escalation process for critical incidents. For day-to-day technical support, fast response times and response SLAs are agreed during onboarding to reflect your operational hours and criticality levels. You'll always know who to contact, what to expect, and how urgent issues will be handled.

Sector fluency is the difference. We don’t offer generic IT support “for healthcare” - we support busy sites in plain English, with calm, proactive service and clear ownership end-to-end. Our team has real NHS experience across the healthcare industry, so we understand what day-to-day pressure looks like (and how quickly small IT issues, technical problems, or system failures can impact patient care and patient safety). You get a responsive support team, straightforward communication, and delivery that works around your operational reality - without jargon or being passed between suppliers.

It's a 30-minute conversation - no sales pressure, no obligation. We'll ask about your current setup, your biggest operational priorities, your unique challenges, and your biggest operational challenges. At the end, you'll have a clear picture of where ARC can add value, which technology solutions may help, and what next steps might look like.