User security
Email filtering and protection, phishing simulation, staff awareness support, and resilient Microsoft 365 backup so your team can recover quickly if accounts or files are compromised.
Dental IT support services
ARC’s dental IT support services bring Print · Store · Secure together under one accountable partner, helping reduce supplier chasing, protect sensitive data and keep day-to-day practice operations moving.
Delivered in partnership with
The IT challenges dental practices face every day
You already juggle clinical care, staff, and patient expectations. Dental IT support services should make that easier. Too often it adds risk - downtime, ransomware, data breaches, and supplier chaos. Most IT providers aren’t built for dental practices. ARC is.
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When print goes down, your practice slows to a stop
In a busy dental practice, print still powers day-to-day operations - from patient forms and treatment plans to referrals, consent paperwork, and invoices. When printers fail, teams waste time troubleshooting, workarounds creep in, and patient flow gets disrupted. With no proactive monitoring and no single owner, “small” print issues quickly become big operational problems.
Print disruption doesn’t just create inconvenience - it creates delays at reception, in surgery, and across the whole practice.
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Cyber attacks can stop the business and put patient data at risk
Dental practices handle sensitive clinical, personal and financial information every day, making them attractive targets for phishing, ransomware and account compromise. A single successful attack can delay appointments, stop teams working and put confidential data at risk, so protection needs layered security, monitored systems, resilient backups and a clear response plan.
The NCSC warns that phishing can be the first step in a targeted attack, while ransomware can lock organisations out of systems, encrypt or steal data, and spread across a network.
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You’re managing too many suppliers with no single owner
When something breaks, everyone blames everyone - and you do the chasing. Fragmented ownership creates delays, blind spots and unclear accountability across cloud software, networking, print and digital imaging.
No finger-pointing. No supplier chasing. One accountable partner.
How ARC takes pressure off your practice
ARC’s dental IT support services bring Print · Store · Secure into one joined-up partnership, with clear ownership across IT, records and print. We work alongside your existing IT arrangements, plan transition through a structured onboarding process, and keep responsibilities clear so your practice is not left chasing suppliers or managing gaps during change.
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One partner, full accountability
Under ARC’s co-managed RACI model, every service has a named owner and a clear escalation path - across Print · Store · Secure. No finger-pointing. No “that’s not our side.” One number to call, one accountable team. -
Proactive, not reactive
ARC monitors your environment continuously - flagging issues before they reach the surgery, the reception desk, or the records room. Problems are handled before your team notices them, with plain-English updates at every step. -
40-step onboarding, planned around your practice
Our 40-step onboarding methodology means your transition to ARC is planned, staged, and communicated at every point - around your clinical schedule, not ours. Nothing moves until you approve the plan.
What ARC delivers for dental practices
Endpoint security
Every workstation, laptop, and server monitored, protected, and kept current, with security updates and visibility managed as part of the service.
Store
Records storage and digitisation delivered through Crown Information Management, with ARC as your single point of contact. Physical records can be securely stored offsite, with a pathway to digitisation when the time and funding are right.
Business Continuity and Disaster Recovery (BCDR)
Automated backups, regularly tested restores, and recovery targets aligned to a busy practice, so downtime stays contained when something goes wrong and data loss is avoided.
Proactive monitoring, automatic consumables, fixed monthly costs, and secure release for sensitive documents - built to protect sensitive information and reduce unauthorised access across the practice. Print stays invisible. ARC makes it so.
How ARC supports essential services
Our customer feedback is independently measured through NPS, with ARC scoring 50+ against an industry average of 30+.
Healthcare
Cuckfield Medical Practice and The Vale Surgery
See how ARC helped Cuckfield Medical Practice and The Vale Surgery keep prescriptions and blood forms moving with proactive toner ordering, remote diagnostics and same-day or next-day print support.
Healthcare
Bere Regis
See how ARC helped Bere Regis GP practice replace unreliable printers, reduce wasted toner and drum stock, and support high-volume prescription printing.
Healthcare
Lime Tree Surgery
See how ARC helped Lime Tree Surgery build reliable, transparent managed print support across a busy multi-site GP practice.
Buyer confidence - what you need to know
ARC’s dental IT support is built around practical assurance for practices handling sensitive patient information, with clear documentation, regular security updates, incident response processes, data processing agreements, UK-only data residency where records are stored, and clear chain of custody for records management.
Frequently asked questions
No. Our dental IT support services follow a structured 40-step onboarding is designed to minimise disruption. We plan the transition around your dental office, communicate clearly, and keep clinical systems and dental software available throughout. Most practices notice little to no day-to-day disruption, because we follow best practices that protect daily operations.
For critical incidents, ARC’s dental IT support services target an initial response within 2 hours (Severity 1). You'll have clear escalation routes, fast response times, and a named ARC contact, plus ongoing system monitoring designed to reduce repeat issues and keep reliable systems in place.
Dental IT support services from ARC are priced transparently, with fixed monthly costs, no surprise bills and no hidden call-outs. Clear inclusions, clearly priced around the support your practice needs, from day-to-day IT solutions to wider resilience and security.
Yes. Our dental IT support services support single-site practices and multi-site groups, including modern dental practices with shared systems, multiple users, and changing access needs. You get consistent standards and one point of accountability across every location.
Data security is central. For Secure and Print services, ARC does not hold patient records in our own infrastructure. Where records storage is required, ARC Store is delivered through Crown Information Management, with secure offsite storage, chain-of-custody controls, and a pathway to digitisation for dental records and other records in electronic format. Across services, ARC operates in line with UK GDPR requirements and helps protect health information, sensitive patient data, and sensitive information from cyber threats, unauthorized access, and data breaches that could disrupt patient care.
Yes. Our dental IT support services can take full ownership or work alongside in-house IT, dental office staff, and existing suppliers. Whatever fits your practice best, we keep responsibilities clear so your team has one accountable support model rather than another supplier to chase.
No punitive lock-in. Terms are fair and transparent, and we provide data portability, remote access planning where needed, and transition support if you ever move. We earn retention through service, peace of mind, and support that respects the legal requirement to handle practice data properly.
Still have questions?
Dive into our full FAQ section for comprehensive guidance and helpful resources.
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Ready to protect your practice - without the overhead?
Book a free 30-minute discovery call to leave with clarity on fit, cost, and what a transition looks like for your dental practice.