The partners behind every engagement  

ARC works with a small set of proven technology partners so day-to-day support stays simple and delivery stays consistent. From print and records to cyber security, we choose credible, established partners so issues get resolved faster and you get fewer “not our problem” moments - with ARC accountable end to end.

Our technology and service partners

Authorised and accredited partner
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Managed print and consumables partner

Brother supports ARC’s managed print service with reliable, supportable devices and software for busy healthcare, education and shared-office environments. ARC uses the partnership to help standardise print estates, manage consumables proactively and reduce “printer down” escalations through clearer supply, servicing and support routes.

  • Reliable Brother device fleets for everyday print workflows

  • Proactive consumables management and replenishment

  • Supportable print for reception, admin, offices, classrooms and shared-device environments

  • Clearer servicing routes when print issues need escalation

Approved supplier relationship
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High-volume and A3 print partner  

Ricoh supports ARC’s managed print service where clients need higher-volume output, A3 capability or heavier document workflows. ARC uses Ricoh alongside Brother to specify the right device mix, support larger print requirements and keep delivery practical, reliable and low-disruption.

  • A3 and higher-volume print environments

  • Heavier document workflows and shared-device demand

  • Best-fit device specification alongside Brother

  • Supportable print routes for teams with larger output needs

Specialist delivery partner
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Records storage and digitisation partner

A fully managed pathway from “we need the space back now” to fully searchable digital records. Delivered with Crown Information Management (CIM): collection, preparation, scanning, indexing and QC - aligned to NHS England’s processing specification with SNOMED coding, delivered via secure point-to-point SFTP, with barcoded tracking throughout, 10% QA checks on all images, and a certificate of destruction on completion.  

  • Reclaim space fast with offsite storage as the immediate entry point

  • Digitise with confidence when funding allows - end-to-end process, tracked and quality-checked

Certified
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Independent security monitoring, backup and continuity platform

Kaseya supports ARC’s managed security, backup and continuity services with 24/7 SOC visibility, MITRE ATT&CK-aligned detection and recovery-focused tooling. Crucially, monitoring sits outside Microsoft 365, so if a Microsoft admin account is compromised, your security layer is not dependent on the same environment attackers may be targeting.

  • 24/7 EU/UK Security Operations Centre visibility

  • MITRE ATT&CK-aligned detection

  • Independent monitoring outside Microsoft 365

  • Recovery targets agreed around your service scope

Partnerships that reduce delivery risk

We use a small set of proven partners - but we remain accountable for delivery. For clients, that means simpler support, clearer escalation routes, and one team that owns the outcome - so you’re never left chasing between suppliers.

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Single accountable owner

We coordinate potential partners and suppliers so issues don't bounce between providers 
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Clear escalation routes and support standards

Aligned to critical operational environments, with best practices embedded from day one
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No finger-pointing, no chasing

One escalation path, clear ownership, and a joined-up service so problems don’t bounce between suppliers

Accreditations

ARC’s customer satisfaction is independently measured, with an NPS score of 50+ - above the industry average of 30+.

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We are an approved supplier on the UK government's digital marketplace, enabling public sector organisations to procure services through a compliant procurement route.
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We have Cyber Essentials certification, demonstrating that ARC follows the core control set designed to protect against common cyber threats.

Frequently asked questions

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Still have questions?

Dive into our full FAQ section for comprehensive guidance and helpful resources.

Explore FAQs

Let's talk about your organisation.

Book a free 30-minute discovery call. You will come away with a clearer picture of your IT risk and an honest view of whether ARC is the right fit.