Technology partners

We remove the operational friction and cyber risk that should never stand between essential services organisations and the people who depend on them - with practical solutions and technology partners supporting you every step of the way.

See Partners

Our technology and service partners

Authorised and accredited partner
brother-logo-rgb

Managed print and consumables partner

Brother supports ARC’s managed print service with reliable, supportable devices and software for busy healthcare, education and shared-office environments. ARC uses the partnership to help standardise print estates, manage consumables proactively and reduce “printer down” escalations through clearer supply, servicing and support routes.

  • Reliable Brother device fleets for everyday print workflows

  • Proactive consumables management and replenishment

  • Supportable print for reception, admin, offices, classrooms and shared-device environments

  • Clearer servicing routes when print issues need escalation

Approved supplier relationship
ricoh-logo-rgb

High-volume and A3 print partner  

Ricoh supports ARC’s managed print service where clients need higher-volume output, A3 capability or heavier document workflows. ARC uses Ricoh alongside Brother to specify the right device mix, support larger print requirements and keep delivery practical, reliable and low-disruption.

  • A3 and higher-volume print environments

  • Heavier document workflows and shared-device demand

  • Best-fit device specification alongside Brother

  • Supportable print routes for teams with larger output needs

Specialist delivery partner
crownrms-logo-rgb

Records storage and digitisation partner

A fully managed pathway from “we need the space back now” to fully searchable digital records. Delivered with Crown Information Management (CIM): collection, preparation, scanning, indexing and QC - aligned to NHS England’s processing specification with SNOMED coding, delivered via secure point-to-point SFTP, with barcoded tracking throughout, 10% QA checks on all images, and a certificate of destruction on completion.  

  • Reclaim space fast with offsite storage as the immediate entry point

  • Digitise with confidence when funding allows - end-to-end process, tracked and quality-checked

Certified
kaseya-logo-rgb

Independent security monitoring, backup and continuity platform

Kaseya supports ARC’s managed security, backup and continuity services with 24/7 SOC visibility, MITRE ATT&CK-aligned detection and recovery-focused tooling. Crucially, monitoring sits outside Microsoft 365, so if a Microsoft admin account is compromised, your security layer is not dependent on the same environment attackers may be targeting.

  • 24/7 EU/UK Security Operations Centre visibility

  • MITRE ATT&CK-aligned detection

  • Independent monitoring outside Microsoft 365

  • Recovery targets agreed around your service scope

Partnerships that reduce delivery risk  

We use a small set of proven partners - but we remain accountable for delivery. For clients, that means simpler support, clearer escalation routes, and one team that owns the outcome - so you’re never left chasing between suppliers.

person-star-icon-deepblue

Single accountable owner

We coordinate potential partners and suppliers so issues don't bounce between providers 
roadway-icon-deepblue

Clear escalation routes and support standards

Aligned to critical operational environments, with best practices embedded from day one
page-turn-icon-deepblue

No finger-pointing, no chasing

One escalation path, clear ownership, and a joined-up service so problems don’t bounce between suppliers

Accreditations

ARC’s customer satisfaction is independently measured, with an NPS score of 50+ - above the industry average of 30+.

g-cloud-supplier-logo-white
We are an approved supplier on the UK government's digital marketplace, enabling public sector organisations to procure services through a compliant procurement route.
cyber-essentials-logo-white
We have Cyber Essentials certification, demonstrating that ARC follows the core control set designed to protect against common cyber threats.

Frequently asked questions

To reduce delivery risk and meet the requirements of your business. We select established vendors with proven capability so clients get reliable technology choices, clearer escalation paths, and consistent delivery - while we remain accountable for outcomes.

We’re outcome-led. We keep a small core ecosystem to improve reliability and supportability, and we recommend solutions based on fit, security, and operational needs - not on a “one-size-fits-all” vendor approach.

We remain the accountable owner for delivery and support. Partners may be involved where specialist capability is needed, but responsibilities stay clear and clients aren’t left coordinating multiple suppliers.

Often, yes. We’ll assess what you already have, what’s working, and what needs improvement. Where existing tools are fit-for-purpose, we’ll integrate and support them; where change reduces risk or cost, we’ll recommend a clear pathway.

You call ARC. We stay the single accountable owner for delivery and support - even when specialist partners are involved. That means one escalation path, clear ownership, and no finger-pointing between suppliers.

We hold accreditations including G-Cloud 14 and Cyber Essentials certification.

Not always. This page shows examples of the core delivery ecosystem, but some partners may be engagement-specific. Where public listing is appropriate, we’ll align positioning and approvals.

ARC remains the accountable owner for delivery. We set clear standards for security, access and data handling, then define each partner’s role around the service and environment. That means clients get specialist capability without losing clarity on who owns what.

people-talking-arc-branded

Still have questions?

Dive into our full FAQ section for comprehensive guidance and helpful resources.

Explore FAQs

Latest from ARC

Browse All Articles

Ready to become our next success story?

Book a Free Discovery Call