ARC provides a fully managed service across Print · Store · Secure, built as one joined-up partnership that keeps essential services organisations running. Expect proactive support, plain-English communication, and a team with NHS, public sector and education experience.
Print · Store · Secure are built to work together - IT support services from one accountable partner across the systems and processes that keep your organisation running, with proactive monitoring to spot issues early and guide next steps.
Reliable · Managed · Controlled.
Managed print support as part of ARC’s wider IT support services for healthcare and education, with device monitoring, updates and consumables handled so teams spend less time on printer issues.
Fewer disruptions to essential services
Predictable monthly cost - no surprises
G-Cloud procurement route available
Reclaim · Access · Digitise.
Secure offsite records storage and NHS-spec digitisation through Crown Information Management, with clear custody, plain-English support, and fast access to searchable files.
Records room space reclaimed immediately - reducing clinical pressure on teams
Faster retrieval with clear tracking and support
ARC manages Crown on your behalf
Prevent · Respond · Recover.
24/7 cyber security for users and endpoints, with backup and BCDR to reduce risk, protect data, reduce data loss, and keep you operational.
Prevention-first: threats are stopped before they cause damage, not just flagged after
Every alert comes with a root-cause fix, so you know what to harden next (in plain English)
Microsoft 365 data backed up independently for disaster recovery, so attackers can't reach both your data and your recovery path
Print creates records that need to be stored safely and accessed quickly. Those records and systems also need dependable protection and recovery, so downtime doesn’t turn into disruption. ARC connects Print · Store · Secure so you get one joined-up service, clearer ownership, and fewer gaps between suppliers.
Our customer feedback is independently measured through NPS, with ARC scoring 50+ against an industry average of 30+.
See how ARC helped Cuckfield Medical Practice and The Vale Surgery keep prescriptions and blood forms moving with proactive toner ordering, remote diagnostics and same-day or next-day print support.
See how ARC helped Bere Regis GP practice replace unreliable printers, reduce wasted toner and drum stock, and support high-volume prescription printing.
See how ARC helped Lime Tree Surgery build reliable, transparent managed print support across a busy multi-site GP practice.
In most cases, you’ll have separate agreements for each service pillar (Print, Store, Secure) - with one ARC point of contact, clear response times, and one coordinated onboarding/support experience. We keep the commercials simple and transparent (no hidden fees, no surprise renewals), and your account manager will confirm exactly which agreements apply based on your specific needs, the pillars you choose, and the support services required before you commit to anything.
Yes. ARC’s IT support services operates a co-managed model, working alongside your existing in-house IT team or incumbent provider. We fill the gaps rather than creating conflict. Many of our clients come to us specifically because their current service provider does not cover records management, managed print, or proactive cybersecurity - and they do not want to replace everything at once.
We use a structured 40-step onboarding methodology designed to minimise disruption. Before anything changes, we map your current setup, identify risks across your IT systems, technology infrastructure, and network infrastructure, and agree a phased plan with you. You will know what is happening, when it is happening, and who is responsible at every stage - with regular updates throughout.
ARC specialises in essential services organisations - NHS GP practices, pharmacies, dental practices, and education - where we’ve built deep, practical experience in the realities of NHS-facing operations and continuity. But we work with clients across sectors and industries. If your organisation needs managed security services, print, records management, or business IT support, we can support you.
Most IT support companies fix problems after they happen. ARC’s IT support services are built around prevention and clear ownership - across Print, Store and Secure - so IT issues, technical issues, and potential issues are spotted early and you’re not bounced between suppliers. For Secure, we’re prevention-first (stop cyber threats before damage), and every alert comes with plain-English root-cause advice on what to fix next - not just a notification.
ARC does not store personal data as part of our own records infrastructure. Where we support records management and digitisation, this is delivered through Crown Information Management, with clear chain of custody and processes aligned to UK GDPR. Across the wider service, we keep responsibility clear, explain what is happening in plain English, and help essential services organisations strengthen data protection, data security, and protection for sensitive information without adding unnecessary complexity.
That is absolutely fine. Many clients start with one pillar and expand as confidence grows. ARC is not a take-it-all-or-leave-it proposition. We can scope IT support services that fits your current needs, supports your business goals, and scale as your organisation evolves - whether you need one service now or a wider range of services later.
Dive into our full FAQ section for comprehensive guidance and helpful resources.
Book a free 30-minute discovery call. We'll listen first, then show you exactly where ARC can help, from day-to-day support to business continuity.
