Pharmacy IT support services designed specifically for NHS-contracted pharmacies and independent pharmacy groups - so your team can focus on patients, not infrastructure.
Running a pharmacy now means managing more clinical responsibility, more patient data and more operational pressure, which is why pharmacy IT support services need to be practical, responsive and built around the way your team works.
When healthcare IT is hit, disruption cascades fast across primary care - appointments are postponed and pharmacy dispensing queues build.
Small failures compound fast - ARC focuses on preventing disruption before it reaches the counter.
One accountable partner = clearer ownership, faster decisions, calmer day-to-day operations.
ARC’s pharmacy IT support services are built around the operational pressures your team faces every day, from dispensary uptime and secure access to print reliability, cyber resilience and clear supplier ownership, so changes fit how your pharmacy actually runs.
Our customer feedback is independently measured through NPS, with ARC scoring 50+ against an industry average of 30+.
See how ARC helped Cuckfield Medical Practice and The Vale Surgery keep prescriptions and blood forms moving with proactive toner ordering, remote diagnostics and same-day or next-day print support.
See how ARC helped Bere Regis GP practice replace unreliable printers, reduce wasted toner and drum stock, and support high-volume prescription printing.
See how ARC helped Lime Tree Surgery build reliable, transparent managed print support across a busy multi-site GP practice.
ARC Secure holds Cyber Essentials certification and is available on G-Cloud for eligible public sector procurement routes. ARC also supports assurance through plain-English guidance, clear ownership, and evidence-led security reviews.
No. Our pharmacy IT support services follow a 40-step onboarding methodology is specifically designed to minimise disruption, protect dispensary uptime, and support operational efficiency during transition. We plan every step around your operating hours, clinical schedule, pharmacy teams, and workload, and we communicate clearly at each stage. Disruption is not acceptable - and our track record reflects that.
Our Prevent · Respond · Recover framework means we are monitoring for threats and security issues continuously. If an incident occurs, you have a named escalation contact, a clear response process, and a recovery plan that has been tested - not improvised. You will always know what is happening, what comes next, and how ARC is protecting patient care and pharmacy services.
Yes. ARC is listed on the Crown Commercial Service G-Cloud framework. This simplifies procurement significantly for NHS-contracted pharmacies and can reduce procurement effort for eligible organisations, including teams working within NHS England and primary care networks.
RACI stands for Responsible, Accountable, Consulted, Informed. ARC's co-managed model maps every service element to a named owner - either on our side or yours - so there is never any ambiguity about who is responsible when something needs attention. It gives pharmacy owners and pharmacy professionals clearer accountability and eliminates the "not our problem" response entirely.
Yes. ARC works with independent pharmacies, small chains, and NHS-contracted pharmacy groups. Our pharmacy IT support services scale to your size and can be configured around your specific operational model, whether you are supporting clinical pharmacists, pharmacy technicians, dispensing teams, or wider pharmacy professionals.
A 30-minute consultation with one of ARC's pharmacy sector specialists. No sales script. We will ask about your current setup, your biggest operational challenges, any recurring queries, and whether pharmacy IT support services from ARC are the right fit for you. You will leave with a clear picture of where ARC can help and what a next step looks like - with no obligation and clearer peace of mind.
Dive into our full FAQ section for comprehensive guidance and helpful resources.
If you are looking for a partner that understands pharmacy IT, we can talk through what you need and what ARC would look like in practice.
