User security
Email filtering and protection, phishing simulation, staff awareness support, and resilient Microsoft 365 backup so your team can recover quickly if accounts or files are compromised.
Education IT support services
ARC’s education IT support services help keep education teams running with managed print, cyber security and plain-English support you do not have to chase.
Delivered in partnership with
We know what a busy education site looks like
Education teams don't have time for fragile IT infrastructure. ARC’s education IT support services are built around the friction points we see most often across educational institutions.
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Printers fail when the day is busiest
A single device issue can slow down teaching and learning, exam admin, staff paperwork and day-to-day operations, and the team ends up troubleshooting instead of supporting staff and students. -
IT support that's hard to reach
When help is slow or unclear, small issues turn into workarounds, repeat calls, and wasted time, and no one owns the fix end-to-end. Our education IT support services provide clear ownership when technical issues hit - including remote support for dispersed sites. -
When something goes wrong, the accountability lands on you
Without clear ownership and proactive monitoring, a security incident or printer failure can leave your team explaining what happened, containing the disruption, and coordinating recovery. That is not a position anyone should be in without the right partner.
What ARC delivers for education teams
Endpoint security
Every workstation, laptop, and shared device monitored, protected, and kept current, with security updates and visibility managed as part of the service.
Store
Records storage and digitisation delivered through Crown Information Management, with ARC as your single point of contact. Physical records can be securely stored offsite, with a pathway to digitisation when the time and funding are right.
Business Continuity and Disaster Recovery (BCDR)
Automated backups, regularly tested restores, and recovery targets aligned to a busy education environment, so downtime stays contained when something goes wrong and data loss is avoided.
Proactive monitoring, automatic consumables, fixed monthly costs, and secure release for sensitive documents - built to protect sensitive information and reduce unauthorised access across staff rooms, offices and shared devices. Print stays invisible. ARC makes it so.
Built for education environments where print reliability and cyber resilience can’t fail
ARC provides education IT support services across Managed Print and Managed Security for Multi Academy Trusts (MATs), independent schools and Further Education (FE) colleges. We understand the importance of reliable printing and protecting critical data from cyber threats. When systems go down, it can disrupt teaching and learning and put pressure on already stretched teams. ARC keeps things steady with clear ownership, proactive monitoring and clear, plain-English reporting.
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Built for MATs, independent schools and FE colleges: multi-site environments, shared devices, and scheduling around the academic calendar - not ours
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Managed Print + Managed Security from one partner: fewer suppliers, fewer handoffs, clearer accountability when issues hit
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Proactive monitoring + recoverability to reduce ransomware impact: early detection across identity, email and SaaS, with recovery options designed for continuity
Easy to start, built to keep education running
ARC helps education teams move forward with less friction, using clear next steps, practical delivery and G-Cloud availability where a public sector buying route is needed.
How ARC supports essential services
Our customer feedback is independently measured through NPS, with ARC scoring 50+ against an industry average of 30+.
Healthcare
Cuckfield Medical Practice and The Vale Surgery
See how ARC helped Cuckfield Medical Practice and The Vale Surgery keep prescriptions and blood forms moving with proactive toner ordering, remote diagnostics and same-day or next-day print support.
Healthcare
Bere Regis
See how ARC helped Bere Regis GP practice replace unreliable printers, reduce wasted toner and drum stock, and support high-volume prescription printing.
Healthcare
Lime Tree Surgery
See how ARC helped Lime Tree Surgery build reliable, transparent managed print support across a busy multi-site GP practice.
Frequently asked questions
Education IT support services start from as little as £5 per member of staff, with final pricing based on the scope of services, number of devices, and size of your organisation. We provide fixed monthly costs that reflect your school’s needs, budget constraints, educational goals, and support requirements, with no hidden call-out charges. We'll give you a clear, itemised proposal after an initial discovery call.
We follow a structured 40-step onboarding methodology designed to minimise disruption. We work around your academic calendar, schedule changes during low-impact periods, and communicate every step clearly, using best practices shaped around the education sector. The goal is a smooth transition your IT staff, administrative staff, and wider team barely notice, with ongoing support available as services settle in.
Absolutely. Many organisations using our education IT support services have an internal IT coordinator or network manager. We work as an extension of that capacity - handling monitoring, security, print, storage, and the safeguards around student data and other sensitive information, while your internal team focuses on day-to-day user support. We don't displace existing resource; we complement it with practical technical support, data protection awareness, and a clear IT support provider model that keeps everyday digital tools easier to manage.
ARC's security monitoring runs 24/7 through the Security Operations Centre, so critical security alerts, cyber attacks, and signs of data loss are not left unseen outside office hours. For critical incidents, the escalation process is initiated through ARC's agreed contact route. Day-to-day support and service management are available during business hours: Monday to Friday, 09:00-17:30, excluding UK Bank Holidays. Response times and escalation routes are agreed during onboarding to reflect your operational calendar, protect internet access, and support the educational environments, cloud services, and cloud solutions your teams rely on for remote learning.
Our education IT support services work best for primary schools, secondary schools, independent schools, colleges, and multi-academy trusts that are frustrated with reactive IT support and need a proactive partner. If you're managing fragmented providers or simply want more predictability across your IT systems, management systems, and wider network infrastructure, we're a strong fit - especially where staff depend on Microsoft Teams and other collaboration tools day to day. If you're a very large institution with a fully resourced internal IT department and no appetite for managed services, we'll tell you honestly whether we're the right match.
Still have questions?
Dive into our full FAQ section for comprehensive guidance and helpful resources.
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